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08 October 2026
New

Customer Program Manager

Ireland , Europe Posted 07 October 2026 Closes 07 November 2026
Department Health & Biotech
Category Health & Biotech
Job type Full-Time
Experience 6 Years

Description

  • Plan and deliver all stages of program within a matrix organization on budget and time. This includes the introduction of new products into the facilities, process development, analytical method development and qualification, preparation for non-GMP activities
  • Resolve project team issues and facilitate decision making within the team. Drive progress to completion to the required standard
  • Communicate regularly with the business team, VVS Belgium technical team, and customer team. Report on the initially agreed upon customer and internal milestone sharing progress, issues, and risks
  • Identify potential project risks with the team and develop mitigation strategies, report progress, blocking issues, and risks to all stakeholders. Know when to advance issues to senior leadership for resolution
  • Demonstrate role model leadership in the execution of PM standard work and customer centric behaviour
  • Be responsible for timeline & budget management, communication plans, proactive risk prevention, action tracking and project plans. Including implementing new tools and business processes to support department efficiency.

Qualifications

Highest qualification: University

  • Bachelor's degree in a relevant scientific field with 6+ years related experience in the CDMO or pharmaceutical industry. Or solid experience from a similar role, with cross-functional stakeholders
  • A proven experience in a project or program management role dealing with customers (ideally in a contract manufacturing organisation), managing programs with significant business impact. Ideally, with 3+ years industry experience in CMC and CDMO processes
  • Working knowledge of pharmaceutical or biopharmaceutical product lifecycles, with experience executing process development or commercial manufacturing programs
  • Strong understanding of financials analysis, forecasting, tracking, and reporting for projects vs. the allocated budget. Experienced in budget management
  • Able to connect and communicate well with all levels, in small or large audiences, and influence actions and decisions in order to get output results within a matrix environment
  • Pragmatic, proactive and flexible approach to leading cross-functional teams, and resolve any conflict, in a high-paced, constantly evolving environment
  • Fluency in French language
Customer Program Manager
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