Medical Information Manager

Description

• Develop and maintain a library of standard medical response documents (ie, standard response letters, frequently asked questions [FAQs]) for use in response to medical and product -related inquiries from healthcare professionals and consumers
• Conduct medical/scientific review of all materials and concepts used in promotion of Teva’s branded products and sales training materials. This review is done in collaboration with Legal and Regulatory members (PARC, Promotional Advertising Review Committee) to ensure that all promotional material (sales detail aid, slide decks, websites, patient materials, etc.) meet the US Food and Drug Administration (FDA) Code of Regulations and guidance documents, as well as high ethical standards
• Provide direction and guidance to external Contact Center staff on handling of unsolicited requests received in the Medical Information Contact Center and provide FAQs and unique responses as necessary
• Serve as a mentor and resource to other medical information staff members, including external Medical Information Contact Center specialists
• Respond verbally to inquiries from healthcare professionals and consumers as necessary
• Review cases received in the Contact Center and identify training needs related to knowledge about Teva product(s), related programs and disease state information
• Assist management with Quality Control activities and monitoring of phone calls from the external Contact Center to ensure responses are accurate, complete, and compliant with Teva policies, procedures and Work Instructions
• Provide Medical/Scientific review of all activities submitted through Teva Healthcare Interactions Portal (HIP) involving payment to external healthcare professionals
• Take responsibility as the primary point of contact for medical review of materials used in external communications (press releases, announcements, etc.), and coordinates review with USMA therapeutic area Medical Director, Global Medical Director, USMA and GMA management
• Assist with medical review of formulary dossiers developed by GHEOV department and manage their distribution through the external Contact Center
• Assist with development, review and/or maintenance of product and disease-related slide kits in collaboration with other Medical Affairs personnel
• Provide medical support for Marketing and Sales Training departments (eg, development of promotional and/or sales training materials for advisory boards, consultant, and speaker training meetings) including working directly with their respective vendors
• Provide medical information support at medical/scientific conferences
• Provide strategic input and support to the NAMA Medical Team(s) and Medical Affairs Operating Plan(s) for assigned products
• Assist with review of product labeling and/or monographs for inclusion in compendia (ie, PDR, Drug Facts and Comparison, NCCN Guidelines, AHFS-DI, Medical Letter, etc.)
• Prepare and participate in medical and scientific presentations for internal (eg, sales training, new product launch) or external (e.g., managed care organizations) purposes
• Assist in the overall development and management of the department
• Demonstrate independence and initiative to develop and implement solutions

Qualifications

Highest qualification: University

Education Required: R.Ph. or R.N. with 5 or more years of experience in medical information or related area involving writing, communication and scientific skills (e.g., Clinical Research, Scientific Communications, Medical Science Liaison)

M.S., Pharm.D., Ph.D. with 3 or more years of experience in medical information or relatedarea involving writing, communication and scientific skills (e.g., Clinical Research, Scientific Communications, Medical Science Liaison)

Experience Required: Three-five years of experience in medical information or related area involving writing, communication and scientific skills

• Displays proficiency with computer applications, particularly MS Office Suite; familiarity with navigating the internet and use of search engines
• Attention to detail and documentation
• Scientific expertise in assigned therapeutic area(s)
• Excellent interpersonal, written, and verbal communications skills are essential
• Adequate knowledge and experience with computer programs and database systems
• Strong working knowledge of the FDA Code of Federal Regulations and guidance documents