Study Start Up Associate

Description

• Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
• Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
• Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
• Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
• Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
• Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.

Qualifications

• Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
• Minimum 2+ years of SSU experience within CRO/Pharma
• Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
• Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
• Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
• Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
• Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.