Account Manager

Description

• Develop and maintain strong relationships with key customer stakeholders.
• Serve as the primary point of contact for assigned accounts.
• Conduct regular business reviews and customer meetings.
• Ensure high levels of customer satisfaction and retention.
• Resolve customer concerns and escalations in a professional and timely manner.

Business Development & Revenue Growth

• Identify opportunities for upselling, cross-selling, and contract expansion.
• Develop strategic account plans to achieve revenue targets.
• Monitor market trends and competitor activity.
• Support tender submissions, proposals, and contract negotiations.
• Drive growth within existing and new customer portfolios.

Commercial & Contract Management

• Manage customer contracts, pricing agreements, and renewals.
• Ensure compliance with company policies and contractual obligations.
• Forecast sales performance and maintain accurate CRM records.

Qualifications

• Tertiary qualifications in Molecular Biology, Life Sciences or related field.
• Proven experience in Account Management, Business Development, or Sales.
• Experience within diagnostic/life science industry.
• Demonstrated ability to manage large or strategic accounts.
• Strong commercial and negotiation skills.
• Excellent communication and stakeholder management abilities.
• Experience managing contracts and customer relationships.
• Strong organizational and problem-solving skills.
• Proficiency in CRM systems and Microsoft Office Suite.

Desirable

• Previous experience in Commercial Partner Management.
• Tertiary qualifications in Business, Sales, Marketing, or related field.