Project Manager

Description

• Lead end-to-end planning and execution of the Patient Support Program transition between vendor
• Develop and manage detailed transition roadmaps, timelines, milestones, and deliverables
• Identify risks, dependencies, and mitigation strategies to ensure uninterrupted patient services
• Coordinate with internal teams (commercial, medical, compliance, finance, legal) and external vendors
• Monitor program performance, track KPIs, and ensure adherence to scope, budget, and timelines

Change Management & Stakeholder Engagement:

• Design and implement a structured change management approach to support the transition
• Engage and align key stakeholders, including leadership, vendors, and cross-functional teams
• Develop communication strategies to ensure transparency and clarity throughout the transition

Patient Centric Design & Continuous Improvement:

• Apply design thinking principles to optimize patient experience during and after the transition
• Ensure continuity of care by minimizing disruption to patient services and support programs

Qualifications

• Bachelor’s degree in Business Administration, Healthcare, Life Sciences, or related field; Master’s degree is an asset
• You possess 5+ years of relevant program management, large-scale transition, or related experience and you have 7+ years of experience in Healthcare, Pharmaceutical, or Patient Services environments
• Strong program management and change management capabilities, with experience leading complex transitions
• Experience managing vendor transitions, outsourcing, or operational transformations preferred
• PSP or patient services is an asset
• Strong stakeholder management skills, including influencing, negotiation, and navigating complex environments
• Ability to translate strategy into execution with strong business and operational acumen
• Ability to work cross-functionally and align internal teams and external partners (including vendors)
• Experience with digital tools, automation, or AI-enabled solutions is an asset