Quality Assurance Manager

Description

• Provide guidance, interpretation and support on regulations, guidelines, corporate standards and policies
• Partner with operational and development teams to assess compliance, risks and improvement opportunities
• Oversee documentation, reporting and closure of quality and compliance issues
• Organise and deliver quality‑related training, including GxP and QA framework education
• Track and ensure appropriate follow‑up of major and critical audit findings
• Review and assess policies and procedures, recommending improvements to enhance quality and efficiency
• Author and maintain Quality Assurance SOPs as assigned
• Advise QA leadership on system audit needs and priorities
• Maintain QA databases to ensure accurate audit, reporting and follow‑up status
• Host and support customer audits, mock inspections and regulatory inspections

Qualifications

• Bachelor’s degree or equivalent experience
• Commercial Patient Support experience
• Minimum 3 years’ experience in Quality Assurance or a related quality/compliance environment
• Strong understanding of quality assurance principles and regulatory expectations
• Excellent interpersonal, communication and stakeholder‑management skills
• Strong problem‑solving, risk assessment and decision‑making capability
• Ability to work independently and manage multiple priorities
• Experience within pharmaceutical, healthcare, technical or regulated environments
• Knowledge of pharmaceutical research and development processes
• Experience delivering training or coaching others