Implementation Consultant

Description

• Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions.
• Provides team support and product, clinical and technical information related to BD Medication Management Solutions.
• Manages customer stakeholder teams, gain consensus within teams and delivers concise and consistent communication.
• Facilitate conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams.
• Establishes rapport with customers that is conducive to long-term business relationships.
• Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows
• Demonstrates knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long-term care & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.
• Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations.
• Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware).
• Maintains documentation related to customer projects, expenses, compliance documentation and reports.

Qualifications

• Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field).
• Must hold a valid Canadian license as a pharmacist (RPh), or a Pharmacy Technical Assistant DEP, or a Pharmacy Technician DEC, which is equivalent to an RPhT.
• 5 years of related work experience in a medical device or healthcare environment with clinical and technical involvements.