Project Manager

Description

• Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records
• Develop a general knowledge of typical Biopharma Project workflows
• Monitor and report “real time” on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings
• Maintain and update transparent, accessible list of Biopharma WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting
• Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers
• Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required
• Maintain a “real-time” revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products)
• Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals
• Assist Finance with navigating through the payments processed for invoiced milestones
• Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues
• Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information
• Participate in training the sales teams and support selling activities as appropriate
• Support the creation of content collateral and product messaging to convey value proposition to target markets

Qualifications

• 5+ years of relevant work experience in the life sciences or related field, with >2 years in a customer-facing role
• Requires Bachelor’s degree in Biology, Chemistry, or related field. Advanced degree and/or hands on laboratory experience a bonus
• Customer communication from inquiry to delivery of services
• Understanding of services offering and customer workflows
• Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations, and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding leadership, teamwork, and communication skills
• Hands-on, high-energy, positive attitude with a can-do mindset