Training Manager

Description

• Collating field force training requirements identified through training needs analysis (field development forms, performance review, attendance at FF meetings etc.)
• Attending all global, regional meetings/trainings to learn new courses & localize them for best outcomes
• Formulating a training framework, training plan and road map for different seniority levels with clear objectives, KPIs for structured and integrated development of the field force aligned with the competency frameworks
• Organizing & delivering field force training programs and delivery is in an interactive and timely fashion.
• For newcomers ensuring they fully equip all skills & knowledge requirement
• For experienced field force ensuring the key behaviours/ competencies are continuing to develop
• Collaborate with marketing in the development of product refresh training, handling objections, presentation…for current & new brands/indication launches.
• Reinforce the skills application by participating in field activities, triple coaching, team role play/ presentation…
• Under alignment from FF Manager’s and Line Manager, provide in-field training support for MR’s
• Understand and disseminate the AZ Code of Conduct during training
• Running FF skills assessment, product knowledge assessment & generating insight reports incorporating performance against benchmarks and remedial actions required.
• Conduct/participate in other department training program where appropriated.

Reporting/ Administration

• Record and update on-time commercial training metrics, e.g. training summary reports, individual training records, etc for management information
• Administration of on-going learning progress and knowledge tests
• Distribute pre- & post-course action plans for all training participants seeking active contribution from trainees and line managers

Personal Development

• Develop behaviours leading to enhanced effectiveness as outlined in Field Force Trainer Competency Framework
• Identify areas for self-development and own/discuss IDP with clear actions timeline
• Attend & participate in field force meetings
• Continuous update the environment changes that leading to new skills requirement for yourself & for commercial team
• Related Products/TA knowledge is required

Qualifications

• Minimum of 5 years in sales and or training manager in FMCG, retail, insurance, pharmaceutical or healthcare industry
• Have excellent interpersonal and people management skills, able to develop and maintain strong relationships with stakeholders.
• Be a good influencer, good at engaging with stakeholders
• Thorough understanding of market dynamics Demonstrated ability to lead, manage, coach, and develop
• Be a consummate sales professional with an excellent eye for detail, able to handle multiple projects adeptly and possessed of great amounts of energy and drive
• Experience in other commercial areas of the business
• Excellent written and verbal English